Frequently Asked Questions
Are your products expensive to run?
No, our products are designed to be energy efficient and cost-effective to operate. Running costs are typically low, but this can vary depending on the model and usage. Please speak to your energy provider.
How do you install your products? Do we need an electrician or a plumber?
All our products are designed for DIY installation. They are plug and play. If you wish to hire a qualified tradesperson, that is completely up to you but please be aware, we will not cover the cost. Our installation instructions are in the product manuals which come with the product and can also be found on our website.
What size do I need?
The right size depends on your space and intended use. We recommend contacting us for tailored advice if you are unsure.
Can I put any of these products in any room?
Are products are suitable for most spaces. Factors like ventilation, space, and safety requirements should be considered. Always check the product guidelines. We do not recommend putting out products in the bathroom as they are not the correct EPC rating. For further advice, please contact our customer support team.
Where is the best place to put my product?
Placement depends on the product type and your preference, but generally it should be in a well-ventilated, stable, and accessible location, away from obstructions and hazards.
Is there maintenance involved with my product?
Minimal maintenance is usually required. Regular cleaning (especially for our water products) and occasional checks will help keep your product performing at its best. Please see the product details on our website for more information or get in touch with our customer service team.
What are the differences between the products?
Our products vary in size, design, features, and performance. Each product page outlines its key benefits. For more information on which product is right for you, please get in touch with our customer service team who will be able explain the differences and help support your purchase.
Which product is best for me?
That depends on your needs, space, and budget. If you’re unsure, feel free to contact our customer support team, we’re happy to help you choose the right option.
Are the products safe? Can I leave them unattended when turned on?
All our products are designed with safety in mind and meet relevant standards. However, we recommend following the user guidelines and not leaving products unattended when in use.
Who are Apollo Creative?
Apollo Creative are a company focused on designing, manufacturing and distributing high-quality, innovative products that combine functionality with modern design. They are our sister company who sell business to business.
Why buy from us?
We pride ourselves on quality, reliability, and exceptional customer service. Our products are carefully manufactured and tested to ensure they meet high standards. We are passionate about helping people find the right products not just selling you something.
How much is delivery?
Delivery to mainland UK is included in the cost of your products, however outside of mainland UK costs vary depending on your location and the size of your order. Please contact our customer service team for a price and delivery lead time.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours with photos and a description of the damage, and we’ll arrange a replacement or refund. Please see our returns page for more information.
Can I return my order?
Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please check our returns policy for full details.
Do you make bespoke products?
All our products are made to order. If you require a different size, please get in touch with our customer service team with your requirements and we’ll let you know what’s possible.
Where do you ship to?
We ship across the UK and to selected international locations. Get in touch with the team for any shipping quotes or queries.
What is the warranty on my product?
Our products come with an electrical standard warranty. Depending on the product this will be either 12 months or 24 months from delivery. Please check the product page for more details.
What should I do if my order is lost, stolen or damaged?
Please contact us within 48 hours of delivery. We’ll investigate with the courier and work with you to resolve the issue as quickly as possible.
How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email so you can monitor its progress.
What payment methods do you accept?
We accept major debit and credit cards, as well as other secure payment options available at checkout.
Do you offer any on site services?
We do offer on-site services depending on the requirement and location. Please contact us to discuss your needs.
Do you send internationally?
Yes, we ship internationally to selected countries. Shipping costs and times will vary.
How can I get in touch with someone?
You can contact us via email, phone, or our website contact form. Our team is happy to assist with any questions.
Do you have a showroom?
We have a showroom located in Knaresborough North Yorkshire. Please get in touch to arrange a viewing.